HomeLife Maintenance Meath is fully committed to adhering to the General Data Protection Regulation and the Data Protection Act and to respecting your privacy rights. This privacy statement sets out how we process personal data and information that you give to us. We are committed to protecting your personal information. You are not required to provide us with personal data unless you wish to avail of our services, receive updates about our work, seek information about our services or wish to participate in feedback reviews.

This privacy statement explains:

Who we are and why we collect your personal data For how long we hold your data and who receives it How you may request the personal data we store about you Who to contact about data protection issues in our organisation Who We Are And What We Do

At HomeLife Maintenance Meath, we carry out maintenance, repair, renovation / refurbishment services. These services are primarily to support independent living. This privacy notice is aimed at individuals who contact us to enquire about or to avail of our services.

Data We Collect

We collect personal data that identifies you as an individual. We do this when you have provided us with information and consented for its use in your interest and for the purposes set out in this privacy statement. The personal information we collect typically includes your name, postal address, telephone contacts, services you require us to undertake and data that enables you to make meaningful choices about the services we offer. In collecting and processing your data we are committed to:

Putting you in control of your privacy and providing you with clear choices

Being transparent about how we collect and use your data

Securely protecting the data your entrust to us and data processors used by us, using appropriate organisational and technical measures

Adhering to data protection regulation

The personal data that you provide us with will only be used for the purpose for which it has been originally obtained which is providing support to you and availing of our services. We will not share the personal data you provide with third parties for marketing or fundraising purposes. In our service delivery and for processing purposes, we share your personal data with the relevant personnel within HomeLife Maintenance Meath, or with our duly authorised suppliers / vendors / subcontractors when required to carry out these services and maximise the quality and efficiency of our business operations. However in the course of our business we may be obliged to disclose personal data to regulatory authorities, courts and government agencies when required by law, regulation or legal process Otherwise we will not share your personal data unless you request it or have given us prior approval to such sharing.

Why We Collect Data

Any personal information that you provide will only be used for the purposes for which it has been provided and reasonable incidental purposes only. It will be treated in strict accordance with the General Data Protection Regulation. We collect your personal information mainly in order to schedule, access and undertake the services required by you, also to identify issues of concern; to offer advice, to receive and give feedback and for accounts transactions including regulatory /revenue records. You are not required to provide us with personal data unless you wish to avail of our services, receive updates, wish to participate in feedback reviews or seek information about our services.

How Long We Hold Data The length of time we hold your data will depend on the purposes for which we obtained it. We will only hold this data for as long as we deem necessary. We normally keep clients records for up to 7 years after your relationship with us ends unless we have an obligation to keep it longer e.g. regulation. Protecting Data We will take appropriate legal, organisational and technical measures to protect your personal information and use a variety of security measures and procedures to safeguard your data against unauthorised access, disclosure or use. Respecting Your Rights We are committed to upholding your rights as an individual. These rights include: Right of rectification – the right to correct data we hold about you that is inaccurate or incomplete in accordance with the Data Protection Act 2018. Right to erasure – in certain circumstances, you can request information we hold about you to be erased from our records. This will be done in accordance with the Data Protection Act 2018. Right to restriction of data processing – in certain circumstances, you have a right to restrict the processing of data. This will be done in accordance with the Data Protection Act 2018. Right of access – the right to request a copy of the information we hold about you in accordance with the Data Protection Act 2018. Right of portability – The right of data portability applies to data that we process automatically provided to us by you and that we are processing based on your consent or to fulfil a contract. Right to object – You have a right to object to certain types of data processing such as direct marketing. To make a personal data request, please use the contact point for us listed in this privacy statement. Who To Contact About Data Protection Issues If you wish to contact us regarding data protection issues or to make a personal data request, you may do so via the following options: Post your enquiry to: The Manager, HomeLife Maintenance Meath, Unit 4 Scurlockstown Business Park. Trim, Co Meath. Print the words “Data Enquiry” on the envelope. Email your enquiry to: info@homelifemeath.ie with subject “Data Enquiry” Complaints If you wish to make a complaint about how your personal data is processed by us or how your data processing complaint has been handled by us, you have a right to lodge a complaint with the Supervisory Authority. The contact details for the Data Protection Commissioner’s office is as follows: Post: Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. Telephone: +353 (0761) 104 800; LoCall 1890 25 22 31 Email: info@dataprotection.ie This privacy statement was last updated on 27/08/2018. This is a live document and is subject to regular review. We reserve the right to modify this privacy statement at any time